{"id":383,"date":"2026-08-05T02:00:43","date_gmt":"2026-08-05T02:00:43","guid":{"rendered":"https:\/\/careers.pathao.com\/np\/?post_type=awsm_job_openings&#038;p=383"},"modified":"2026-08-10T05:46:53","modified_gmt":"2026-08-10T05:46:53","slug":"customer-experience-officer","status":"publish","type":"awsm_job_openings","link":"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/","title":{"rendered":"Customer Experience Officer"},"content":{"rendered":"<p><span style=\"font-weight: 400;\">Pathao is seeking driven and proactive individuals to join as \ud835\uddd6\ud835\ude02\ud835\ude00\ud835\ude01\ud835\uddfc\ud835\uddfa\ud835\uddf2\ud835\uddff \ud835\uddd8\ud835\ude05\ud835\uddfd\ud835\uddf2\ud835\uddff\ud835\uddf6\ud835\uddf2\ud835\uddfb\ud835\uddf0\ud835\uddf2 \ud835\udde2\ud835\uddf3\ud835\uddf3\ud835\uddf6\ud835\uddf0\ud835\uddf2\ud835\uddff. The ideal candidate should demonstrate enthusiasm for customer support processes and possess excellent communication skills and business acumen to create a distinctive user experience.<\/span><\/p>\n<p><span style=\"font-weight: 400;\">\ud835\udc13\ud835\udc21\ud835\udc1e \ud835\udc22\ud835\udc27\ud835\udc1c\ud835\udc2e\ud835\udc26\ud835\udc1b\ud835\udc1e\ud835\udc27\ud835\udc2d \ud835\udc30\ud835\udc22\ud835\udc25\ud835\udc25 \ud835\udc1b\ud835\udc1e \ud835\udc2b\ud835\udc1e\ud835\udc2c\ud835\udc29\ud835\udc28\ud835\udc27\ud835\udc2c\ud835\udc22\ud835\udc1b\ud835\udc25\ud835\udc1e \ud835\udc2d\ud835\udc28:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> Provide timely responses to customers\u2019 inquiries through phone calls, live chat, and emails<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Acknowledge and resolve customer complaints promptly via phone calls, live chat, and emails<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Maintain accurate records of interactions and complaints in a designated Customer Relationship Management (CRM) system<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Follow standard operating procedures (SOP) to escalate customer complaints to the appropriate operational teams<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Ensure customer satisfaction by following up and effectively communicating solutions to complaints raised by customers<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Conduct verification calls to assess the performance level of various operational teams<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">\ud835\udc13\ud835\udc21\ud835\udc1e \ud835\udc22\ud835\udc27\ud835\udc1c\ud835\udc2e\ud835\udc26\ud835\udc1b\ud835\udc1e\ud835\udc27\ud835\udc2d \ud835\udc2c\ud835\udc21\ud835\udc28\ud835\udc2e\ud835\udc25\ud835\udc1d \ud835\udc1b\ud835\udc2b\ud835\udc22\ud835\udc27\ud835\udc20 \ud835\udc1a\ud835\udc25\ud835\udc28\ud835\udc27\ud835\udc20:<\/span><\/p>\n<ul>\n<li><span style=\"font-weight: 400;\"> 1 year of experience in a call center or customer service sector. Freshers are also encouraged to apply if they meet the other requirements<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Graduation from any reputed university in any discipline<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Excellent verbal and written communication skills to effectively interact with customers&nbsp;<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Basic computer skills, including familiarity with email and data entry<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Effective problem-solving abilities<\/span><\/li>\n<li><span style=\"font-weight: 400;\"> Knowledge of relevant software applications or Customer Relationship Management (CRM) systems will be an added advantage<\/span><\/li>\n<\/ul>\n<p><b>Here\u2019s What You\u2019ll Enjoy at Pathao!<\/b><\/p>\n<ul>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">A dynamic &amp; collaborative workspace<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Meal Allowance<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Periodic team dinner<\/span><\/li>\n<li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exclusive employee discounts on Pathao services<\/span><\/li>\n<\/ul>\n<p><span style=\"font-weight: 400;\">If you are passionate about Customer Experience and are ready to \ud835\udc02\ud835\udc21\ud835\udc1a\ud835\udc25\ud835\udc25\ud835\udc1e\ud835\udc27\ud835\udc20\ud835\udc1e, \ud835\udc02\ud835\udc2b\ud835\udc1e\ud835\udc1a\ud835\udc2d\ud835\udc1e &amp; \ud835\udc02\ud835\udc21\ud835\udc1a\ud835\udc27\ud835\udc20\ud835\udc1e the way customers connect with our brand, please \ud835\udc1a\ud835\udc29\ud835\udc29\ud835\udc25\ud835\udc32 through this link:&nbsp;<\/span><\/p>\n<p style=\"text-align: center;\"><span style=\"font-weight: 400;\"><a class=\"fasc-button fasc-size-large fasc-type-flat fasc-style-bold\" style=\"background-color: #ff0808; color: #ffffff;\" target=\"_blank\" href=\"https:\/\/forms.gle\/Zvs4RQwy28ppvsM59\">Apply Here<\/a><\/span><\/p>\n<p><span style=\"font-weight: 400;\">We will be accepting applications till<\/span><b> August 20, 2026.<\/b><\/p>\n","protected":false},"excerpt":{"rendered":"<p>Pathao is seeking driven and proactive individuals to join as \ud835\uddd6\ud835\ude02\ud835\ude00\ud835\ude01\ud835\uddfc\ud835\uddfa\ud835\uddf2\ud835\uddff \ud835\uddd8\ud835\ude05\ud835\uddfd\ud835\uddf2\ud835\uddff\ud835\uddf6\ud835\uddf2\ud835\uddfb\ud835\uddf0\ud835\uddf2 \ud835\udde2\ud835\uddf3\ud835\uddf3\ud835\uddf6\ud835\uddf0\ud835\uddf2\ud835\uddff. The ideal candidate should demonstrate enthusiasm for customer support processes and possess excellent communication skills and business acumen to create a distinctive user experience. \ud835\udc13\ud835\udc21\ud835\udc1e \ud835\udc22\ud835\udc27\ud835\udc1c\ud835\udc2e\ud835\udc26\ud835\udc1b\ud835\udc1e\ud835\udc27\ud835\udc2d \ud835\udc30\ud835\udc22\ud835\udc25\ud835\udc25 \ud835\udc1b\ud835\udc1e \ud835\udc2b\ud835\udc1e\ud835\udc2c\ud835\udc29\ud835\udc28\ud835\udc27\ud835\udc2c\ud835\udc22\ud835\udc1b\ud835\udc25\ud835\udc1e \ud835\udc2d\ud835\udc28: Provide timely responses to customers\u2019 inquiries through phone calls, live chat, and [&hellip;]<\/p>\n","protected":false},"author":1,"template":"","meta":[],"class_list":["post-383","awsm_job_openings","type-awsm_job_openings","status-publish","hentry","job-type-full-time","job-location-dhaka"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.2 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Customer Experience Officer - Pathao Careers Nepal<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Customer Experience Officer - Pathao Careers Nepal\" \/>\n<meta property=\"og:description\" content=\"Pathao is seeking driven and proactive individuals to join as \ud835\uddd6\ud835\ude02\ud835\ude00\ud835\ude01\ud835\uddfc\ud835\uddfa\ud835\uddf2\ud835\uddff \ud835\uddd8\ud835\ude05\ud835\uddfd\ud835\uddf2\ud835\uddff\ud835\uddf6\ud835\uddf2\ud835\uddfb\ud835\uddf0\ud835\uddf2 \ud835\udde2\ud835\uddf3\ud835\uddf3\ud835\uddf6\ud835\uddf0\ud835\uddf2\ud835\uddff. The ideal candidate should demonstrate enthusiasm for customer support processes and possess excellent communication skills and business acumen to create a distinctive user experience. \ud835\udc13\ud835\udc21\ud835\udc1e \ud835\udc22\ud835\udc27\ud835\udc1c\ud835\udc2e\ud835\udc26\ud835\udc1b\ud835\udc1e\ud835\udc27\ud835\udc2d \ud835\udc30\ud835\udc22\ud835\udc25\ud835\udc25 \ud835\udc1b\ud835\udc1e \ud835\udc2b\ud835\udc1e\ud835\udc2c\ud835\udc29\ud835\udc28\ud835\udc27\ud835\udc2c\ud835\udc22\ud835\udc1b\ud835\udc25\ud835\udc1e \ud835\udc2d\ud835\udc28: Provide timely responses to customers\u2019 inquiries through phone calls, live chat, and [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/\" \/>\n<meta property=\"og:site_name\" content=\"Pathao Careers Nepal\" \/>\n<meta property=\"article:modified_time\" content=\"2026-08-10T05:46:53+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/\",\"url\":\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/\",\"name\":\"Customer Experience Officer - Pathao Careers Nepal\",\"isPartOf\":{\"@id\":\"https:\/\/careers.pathao.com\/np\/#website\"},\"datePublished\":\"2026-08-05T02:00:43+00:00\",\"dateModified\":\"2026-08-10T05:46:53+00:00\",\"breadcrumb\":{\"@id\":\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/#breadcrumb\"},\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"ReadAction\",\"target\":[\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/\"]}]},{\"@type\":\"BreadcrumbList\",\"@id\":\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/#breadcrumb\",\"itemListElement\":[{\"@type\":\"ListItem\",\"position\":1,\"name\":\"Home\",\"item\":\"https:\/\/careers.pathao.com\/np\/\"},{\"@type\":\"ListItem\",\"position\":2,\"name\":\"Job Openings\",\"item\":\"https:\/\/careers.pathao.com\/np\/blog\/jobs\/\"},{\"@type\":\"ListItem\",\"position\":3,\"name\":\"Customer Experience Officer\"}]},{\"@type\":\"WebSite\",\"@id\":\"https:\/\/careers.pathao.com\/np\/#website\",\"url\":\"https:\/\/careers.pathao.com\/np\/\",\"name\":\"Pathao Careers Nepal\",\"description\":\"\",\"potentialAction\":[{\"@type\":\"SearchAction\",\"target\":{\"@type\":\"EntryPoint\",\"urlTemplate\":\"https:\/\/careers.pathao.com\/np\/?s={search_term_string}\"},\"query-input\":{\"@type\":\"PropertyValueSpecification\",\"valueRequired\":true,\"valueName\":\"search_term_string\"}}],\"inLanguage\":\"en-US\"}]}<\/script>\n<!-- \/ Yoast SEO plugin. -->","yoast_head_json":{"title":"Customer Experience Officer - Pathao Careers Nepal","robots":{"index":"index","follow":"follow","max-snippet":"max-snippet:-1","max-image-preview":"max-image-preview:large","max-video-preview":"max-video-preview:-1"},"canonical":"https:\/\/careers.pathao.com\/np\/blog\/jobs\/customer-experience-officer\/","og_locale":"en_US","og_type":"article","og_title":"Customer Experience Officer - Pathao Careers Nepal","og_description":"Pathao is seeking driven and proactive individuals to join as \ud835\uddd6\ud835\ude02\ud835\ude00\ud835\ude01\ud835\uddfc\ud835\uddfa\ud835\uddf2\ud835\uddff \ud835\uddd8\ud835\ude05\ud835\uddfd\ud835\uddf2\ud835\uddff\ud835\uddf6\ud835\uddf2\ud835\uddfb\ud835\uddf0\ud835\uddf2 \ud835\udde2\ud835\uddf3\ud835\uddf3\ud835\uddf6\ud835\uddf0\ud835\uddf2\ud835\uddff. 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