Quality Assurance Compliance Manager

Reports to: Director – Customer Experience

Role:
• To ensure that the product and or service the project
provides is fit for purpose, is consistent and meets both
external and internal requirements. This includes legal
compliance and customer expectations.
• Liaison with other managers and team members throughout
the project to ensure that the process and procedures
applied to project delivery are functioning properly. Where
appropriate, advice on changes and how to implement them
and provide training, tools and techniques to enable others
to achieve quality standards.

Accountabilities:
• Reviewing internal and customer requirements and making
sure they are met
• Devising and establishing project specific quality
procedures, standards and specifications with key
managers in the project team.
• Production of the quality management plan
• Periodic reviews of compliance (Call Center)

Responsibilities: In discharging these responsibilities, they are responsible for:
• Effective implementation, review and updating of the Quality
Management Plan.
• Ensuring the project specific process, procedures and work
instructions are documented, controlled and communicated
effectively.
• Reviewing and monitoring adherence to the project specific
process, procedures and work instructions

Competency Requirements:
• Minimum 5 years’ experience in a similar role, managing the
quality assurance aspects of complex, cross functional call
center projects.
• Effective communication within team and with stakeholders
• Computer literate & experienced in Microsoft Office
applications

Qualifications
• Relevant qualification in Quality Management at level 5 or
above or demonstrable relevant experience of working in a
similar role
• Qualified to a minimum of lead auditor level in a relevant
discipline
• Significant track record of successful work.

Job Location : Dhaka,Bangladesh
Salary Range: Negotiable

Apply Instruction:

Send your CV To careers@pathao.com